ZixMailEncryption.com Shipping Policies
Order Placement Times:
Orders placed before 2:00pm (EST) Monday through Friday will be shipped out the day they were placed. Orders placed after 2:00pm (EST) will be shipped out the following non-holiday business day. Orders placed on a holiday will be shipped out the following non-holiday business day.
Orders are shipped primarily by UPS and FedEx, but we may use USPS or other freight carriers at our discretion. In addition, we may use any available service to ship orders if delivery time is not negatively affected (example: A customer who is located near our warehouse orders an item via 2nd day shipping, but it is shipped via ground because it will take 2 days or less for the ground package to arrive.)
We charge flat rates for domestic orders that are placed on our website; however, if a shipment weighs over 15 lbs, your shipping charge may be increased. In the event of a shipping charge increase, we will contact you first and a shipping price will be negotiated. Please note that some items may be shipped from different distribution points, and Ground delivery times may vary. Typical (Domestic) shipping charges are as follows:
The above rates do not apply to international orders. Please call (800)818-8488 when placing an international order to obtain a shipping quote. You may provide us with your own shipping account number and designated shipping carrier if you wish.
If your shipment arrives late, you must notify us within 5 days (including non-business days) of delivery in order to be eligible for a refund. Please note that because other factors may play a part in delayed shipments, shipping refunds are approved on a case-by-case basis.
Minimum Order Fee:
Due to the high cost of shipping and order processing, any order that totals less than $500 is subject to a $15 minimum order fee.